Form Klaim Garansi

Terms & Condition for Warranty Service

  1. Warranty Period
    Edifier Indonesia provide warranty to the product for any defects in material or workmanship for a period of one(1) year from the original purchase date of the product according to local supplier warranty’s terms and conditions. Any defective or additional parts of the product which are replaced / removed by Inter-Asia in the course of repairing, if any, shall be the property of Edifier Indonesia. Even if Edifier Indonesia repairs/replaces the product, its original one year warranty term will not be extended.

  2. Repair service after warranty expiration
    Repair service after warranty period will include the cost of labor, material and all replacement parts required for proper functioning of the product.
  3. Return of Products
    All goods sold are not refundable. Products purchased from Edifier official store in other third party platforms will comply with return & refund policy set by respective platforms.

  4. Warranty Covered Region
    • This Warranty agreement only valid in Indonesia. It cannot be exchanged for a manufacturer’s limited warranty (Tourist Warranty)
    • The original purchase invoice must be issued in Indonesia. Invoice need to be presented in order to verify purchased region during warranty claim process.
    • Warranty only valid and applicable to official products which are licensed for sale and purchase in Indonesia only. Parallel imports are excluded from this warranty. 

  5. Void of Warranty
    This warranty shall not apply and no repair service shall be provided if the product:
    • Is used with products not sold or licensed by authorised dealer or official online store of Edifier Indonesia (Including but not limited to non-licensed enhancement devices, adaptors, power supply sources and computer program)
    • Is used for commercial purposes including rental or is modified, tempered with or otherwise. For example, repaired by unauthorized person or entity.
    • Is damaged by act of God, misuse, abuse, negligence, accident, wear and tear, unreasonable use, or by other causes unrelated to defective materials or workmanship.
    • Has had the serial number altered, defaced, tampered with or removed. 
    • Is used in any wat that is in breach of any system software license agreement

  6. Postage/Transportation Costs
    Should the product require repair service, customer shall be responsible for transporting the product to Edifier Indonesia by hand or by post. Edifier Indonesia Shall not held responsible for any defect if the item is damaged/lost during post/delivery or by any third party. After the warranty/repair service is completed, customer is responsible for picking up the product at the same location. Should customer prefer Edifier Indonesia to post the product back to them, there will be a delivery cost imposed.

  7. Warranty Claim Procedure
    If you encounter any issue with the product, kindly chat with us in one of the platforms below:
  8. Warranty Process Duration
    Upon receiving product for warranty claim or repair. It will take at least 2 weeks time for processing and repair. Shall there is any replacement of parts which needs special order, customer will be acknowledged on the completion and collection date by Edifier Indonesia.

  9. Accordance with Law of Indonesia
    The terms and conditions for warranty service shall be governed by and construed in accordance with the laws of Indonesia.

*Edifier Indonesia reserves the right to amend the terms and conditions for warranty service or related repair services without prior notice.

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